Returns & Refunds

Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

We offer a 100% money back guarantee including delivery charges on products that were shipped in error- within seven working days of receipt of goods . The products concerned must be in its original packaging and not used. We recommend that You always use a recorded postage service to return the products as We will not refund the price paid or delivery costs until We receive the returned goods. We will refund the money using the same payment method of the original payment.

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@sanssoucis.com.au.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@sanssoucis.com.au and send your item to: Sans Soucis Australia, Parcel Locker 10031 32439, 219-241 Cleveland Street, Redfern NSW 2016, Australia.

Shipping

To return your product, you should mail your product to: Sans Soucis Australia, Parcel Locker 10031 32439, 219-241 Cleveland Street, Redfern NSW 2016, Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.